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Director of Marketing and Communications

NEW CENTURY CHAMBER ORCHESTRA
San Francisco, California

Background

Founded in 1992, the San Francisco-based New Century Chamber Orchestra is one of only a handful of conductorless ensembles in the world. New Century is comprised of musicians based in the San Francisco Bay Area, and those who travel from across the U.S. and Europe for performances at the orchestra’s home venues and on tour. In 2008, world-renowned violinist Nadja Salerno-Sonnenberg was appointed Music Director and Concertmaster, bringing with her “a new sense of vitality and determination, as well as an audacious swagger that is an unmistakable fingerprint of its leader” (Gramophone Magazine).

New Century is committed to recording, touring, and to performing a wide variety of repertoire, including the commissioning and championing of living composers. Its Featured Composer Residency program has resulted in an impressive list of new works for string orchestra, and now leads a national commissioning consortium to broaden the program’s impact. The 2014-15 Featured Composer is the Grammy nominated Derek Bermel. Past composers include Clarice Assad, William Bolcom, Mark O’Connor and Ellen Taaffe Zwilich.

Job Summary

Reporting to the Executive Director, the Director of Marketing & Communications develops and implements all marketing and visibility campaigns, and creates and adheres to budgets concerning income generated through ticket sales and expenses for marketing and promotions. The Director of Marketing & Communications also oversees all box office, and patron services activities.

Responsibilities

Marketing

  • Prepare and adhere to annual ticket income and marketing expense budgets
  • Work with the Executive Director and Music Director to create branding for individual concerts and concert seasons
  • Determine the price points for tickets and season subscription packages
  • Create and adhere to annual advertising plan and social media campaigns
  • Provide content and direction to designers for all print and digital advertising
  • Research new advertising opportunities and manage program book ad trades with peer arts organizations
  • Create and publish all website content
  • Research latest trends and innovations on improving e-mail marketing performance and integrate findings into strategies
  • Create and implement all e-marketing campaigns
  • Create and implement community outreach programs for ticket discounts and group sales
  • Create annual season brochure and related materials
  • Manage and implement the creation of concert program books for all self-presented concerts
  • Assist Director of Individual Giving with marketing for Special Events
  • Hire and manage photographers, videographers, graphic designers, and consultants as needed

Patron Services/ Box Office

  • Manage front of house activities at all self-presented concerts
  • Develop and implement subscription renewal campaigns
  • Create and manage telemarketing campaigns
  • Oversee all ticket order database entry
  • Respond to customer service inquiries
  • Act as liaison to City Box Office
  • Manage sales of recordings/ merchandise

Public Relations

  • Support and collaborate with New Century’s Public Relations Consultant to create PR  strategies
  • Provide supporting materials for all news releases and supporting PR materials
  • Assist PR Consultant with interview scheduling, assigning press tickets, etc.
  • Create and implement all calendar listings

Qualifications of an ideal candidate

  • Bachelor’s Degree required
  • Strong project management skills
  • Excellent English verbal and written communication skills
  • Strong customer service skills
  • Willingness to be an integrated member of a small administrative team
  • Initiative to continually improve New Century’s marketing, fundraising, administrative operations, and patron relations
  • Ability to work independently, move projects from conceptual stages to launch, and handle multiple, and often competing deadlines
  • Ability to handle creative as well as administrative tasks
  • Knowledge of and aptitude with: Microsoft Office Suite, WordPress, InDesign, Illustrator, SQL
  • Experience within a non-profit arts organization
  • Possession of a valid driver’s license

Compensation: Commensurate with experience (Full-time, California exempt position)

Application Process:Applicants and send cover letters and CV’s to Philip Wilder, Executive Director, New Century Chamber Orchestra: pwilder@ncco.org